A Simple Yet Functional Journal

mood: angry

I am so livid right now.

I just had a customer call with a tech issue. I know exactly what was wrong, but it was clearly inconceivable to him that I could possibly know what I was talking about. I don't know if it's because he doesn't trust first-tier support or because I'm female, but I was so annoyed by his attitude I just passed him upstream (to what I knew would be my supervisor's voice mail).

What really burns me is that I'm one of the few (if not only) people here who knows how to tweak the system well enough to actually help him. He was lucky to have drawn me from the telephone pool, because I know my supervisor won't be able to fix it. She usually sends trouble calls to me.

I relented just enough to put a notice in his account how to fix the problem if he calls back and the person who takes it checks his account. I just hope he doesn't get me again because I really had to restrain myself form giving him a piece of my mind.

UPDATE: And, guess what, my supervisor called him, then called me and had me walk her throguh fixing the problem. Just think, if he'd managed even basic courtesy, he'd have had his issue fixed in a matter of minutes during his first call.</i>