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Note to Sales Rep

  • Jan. 18th, 2008 at 9:05 AM
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Sending me an email to tell me "There is an error with [customer]'s website"[1] is about as useful to me as an email subject line consisting solely of "RE: website"[2].

I don't expect an essay long explanation with every contingency covered, but maybe we could start with any information at all?


[1] Note that, historically, approximately 33% of things you consider to be "errors" are either the way things are supposed to be (but you didn't understand what you were selling) or are exactly what you asked for.

[2] Note that every. single. thing. that I do here involves a website in one way or another. Thanks ever so much for narrowing it down.

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Comments

[info]trixtah wrote:
Jan. 18th, 2008 11:17 pm (UTC)
Hah, it's not just websites, let me tell you. I get "user did not receive mail message" all the time. No clue as to who it was sent from, was it internal or external, or what time the message was supposedly sent. I once had an example (once I winkled out the sender address) of 46 days previous. Of course the user had received literally hundreds of messages in the interim...